Vlad (not his real name), a seasoned tech leader, received feedback that some team members found him intimidating – hindering them from seeking his guidance. His management urged him to work on his approachability. Vlad cared deeply about product and design quality and was passionate about solving complex problems. However, he didn’t particularly enjoy attending meetings and providing feedback, which was expected of him as a senior technical person on the team. So during those meetings, he appeared reluctantly and often conveyed his feedback quite abruptly, leaving others perplexed and frustrated. Anyone with average empathy would understand that how you communicate is as important, if not more, than the actual…