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Direct Communication Doesn’t Have To Be Hurtful
Stuart, a mid-level leader at a corporate, came to me as he wanted to be more approachable. “I am very direct, but people take it negatively.” I want to influence without causing animosity. Megan, a director at a non-profit, had difficulty giving corrective feedback; she worried the recipient might get hurt, so she used a long-winded way that often got lost in translation. Stuart and Megan had limiting beliefs that direct and kind can’t happen simultaneously; you have to choose one or the other. But Brene Brown taught us, “Clear is kind. Unclear is unkind”. Brene Brown The purpose of direct communication is to convey the message as clearly as…
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Do You Dread Giving Feedback? There Is A Better Way.
Giving feedback is a regular part of a manager’s job responsibility, but most are uncomfortable. David Rock and his colleagues from the NeuroLeadership Institute wrote in this article, “Typical feedback conversations are about as pleasant as a root canal. Managers dread them because it’s often unclear what feedback the employee wants or needs. Employees dread them because even light criticism can feel like an assault on their status and credibility.” David Rock, The Neuroleadership Institute People want feedback. A feedback loop is what makes organisms survive on this earth. In a podcast, Oprah Winfrey mentioned that all her guests, including Beyonce and President Obama, asked her, “How did I do?”…
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Take The Fear Out Of Feedback Giving
Imagine your boss is saying, “I have some feedback for you” – notice what reaction you get. Very often it feels like a threat, as “We have a problem”! According to this article by David Rock of NeuroLeadership Institute (NLI), “Feedback conversations, as they exist today, activate this social threat response. In West and Thorson’s study, participants’ heart rates jumped as much as 50 percent during feedback conversations. (Equivalent spikes have been found during some of the most anxiety-producing tasks, such as public speaking.) In their self-assessments, participants reported feelings that mirror what just about everyone has experienced personally: nerves, uncertainty, and anxiety. All this physiological stress has the unfortunate…
