Two Leaders, Similar Challenge Tory, a senior director was in charge of a critical customer-facing component of the business. During big meetings, he had to answer the senior leaders about ongoing customer issues. When in the middle of an escalation, it is very tricky keeping the senior leaders satisfied on top of coordinating with the engineers and anxious customers. Tory was not alone. Many engineering leaders have such challenges. To make the problem worse, they often receive blanket feedback to improve their executive presence. Tory didn’t know what to do with such feedback. Another director-level leader, Tushar, also had a hard time thinking on his feet during such meetings. Tushar…