EQ
Emotional Intelligence, EI
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Brainstorming? Focus On 10% Right
As engineers and tech professionals, we are rewarded for our analytical skills in finding code defects and design issues early on. Often we keep on applying this same trait with the people we work with. When we hear an idea, we find the possible shortcomings and “defects” and point those out. With all good intentions, we assume that it will be efficient if we say it sooner, as it will save time for everyone. The downside of this approach is we are dealing with people who have emotions and egos. By shooting down someone’s idea, we hurt their feelings – they feel discouraged and unappreciated. Eventually, we lose their engagement…
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Reactivity To Thoughtfulness – A Corporate Leader’s Journey
“He doesn’t work well with others.” “He has issues dealing with bad news.” “He is a star performer, but he is lacking executive presence.” These are some of the typical “pain points” in organizations. Leaders often spend a lot of time, energy, and money on these symptoms, throw expensive training with minimal sustainable impact. My experience says these are mostly symptoms; a coach approach can help uncover and address the underlying issues to create a long-lasting positive change. Here is the story of a mid-level manager at a large tech organization. Let’s call him Peter. Peter’s issue was poor conflict management. He had a hard time letting go. Hearing the story…
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“Why Does It Bother Me?” Why We React So Much By Other’s Opinions
It was the Spring of 2011, I was volunteering as a treasurer for a non-profit organization. My motivation was to hone my accounting skills while expanding my network. It was going well for the most part except for one small problem. One of the old members started giving me unsolicited advice on how to do my job. At first, I tried to ignore her, but eventually, it pushed me over the edge. Being relatively new to the team, I decided to talk to someone I trusted. Fortunately, this trusted member was a coach. She empathized with me that the other member wasn’t being respectful. Then she asked, “Why does it bother…
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Use Emotions As Your Ally
Do anxiety, outrage, frustration, or sadness often grip you? Do they get in the way in high stake situations? Do you wonder why you are not getting what you want? The solution could be lying under your unrecognized emotions. We are emotional beings. Emotions are signals that inform us that something important is at stake. When we notice and acknowledge them and take the time to process them, we can make better decisions and improve our relationships. But when we plow through them with premature action or hide them under a mask, we do more harm to us and those around us. Emotional Intelligence or EQ is a well-known term these…
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What A Car Can Teach Us About A Successful Career
I was talking to Andrea, a leader in a big corporate here in the Seattle area. Brilliant and hardworking she was; her resume spoke for itself. As a senior director role in this new job, she was facing some challenges. The main feedback was, others didn’t know what value she was bringing to the organization; they were not aware of her contribution. The solution in her mind was simple – only if she had the skill of being vocal in meetings and prolific enough to blow her own horn. Deep inside, though, she was not feeling confident about her contribution either. All her time was spent getting the team settled…
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Having A Hard Time Getting Your Voice Heard In Meetings?
Tim is an engineering leader at a hi-tech company in Seattle. He is very good at his trade, has a profound understanding of the technology stack, and has decent ideas about the current industry trends. He has been very successful, got promoted relatively quickly up to this level, and now his next move is stalled. The concern? He doesn’t talk in meetings. Tim brought it up in a recent coaching session. His reason for not speaking in meetings? He doesn’t want to share a half-baked idea and look stupid. He thinks it is more respectful to stay quiet when he doesn’t know everything. Fair point. Flashback 15 years, I was…
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Challenge Responding To Senior Leaders During Meetings? Quality Listening Is Key
Two Leaders, Similar Challenge Tory, a senior director was in charge of a critical customer-facing component of the business. During big meetings, he had to answer the senior leaders about ongoing customer issues. When in the middle of an escalation, it is very tricky keeping the senior leaders satisfied on top of coordinating with the engineers and anxious customers. Tory was not alone. Many engineering leaders have such challenges. To make the problem worse, they often receive blanket feedback to improve their executive presence. Tory didn’t know what to do with such feedback. Another director-level leader, Tushar, also had a hard time thinking on his feet during such meetings. Tushar…
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Cultivate Resilience For Challenging Times : 3C Model
Today (Nov 4, 2020), Americans are anxiously watching TV, browsing news sites and social media feeds, following the result of this historic election. A few days ago, The American Psychology Association (APA) said 68% of American adults are experiencing election anxiety. I am sure the number has increased much more since election night. 2020 has been a testing time for our individual and collective resilience. The pandemic, the Election, the blurred work-life boundary, and everything in between there is no shortage of it. I noticed that some people handled it a little better than others. The X-factor is their resilience. We may think that some people have it. But the…
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Are Disagreements Hard For You? EQ Analysis Can Help
A very passionate, competent, and committed gentleman, Nathan was a Product leader at a medium-size cutting edge tech company. Disagreements, differences in opinions, were a regular part of his job, yet it was hard for him. It ended up being a personal attack that costed his relationships. He felt awful. He wanted to establish what he felt right for the organization, but he didn’t mean to hurt anyone. Disagreements came at a high price for him. Nathan believed that there were only two options: not to raise his concerns and maintain the harmony or fight for his point and accept the consequence. Either of the choices sucked. As we started…
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Overcome Setbacks Using 3A’s : Acknowledge, Analyze and Act
Theresa has been feeling very down the last few days. Her manager informed her that she didn’t get the promotion this time. He was quite compassionate while giving her the bad news. Still, it is hard for her to overcome this feeling of defeat. At times it feels like a loss or a betrayal even. It is hard for her to be present for her family though they have understood her disappointment. Theresa’s situation may sound familiar to many of you. As grown-ups, we know that everyone goes through such setbacks once in a while. Depending on our resilience, the level of suffering varies, and we come out to the other…
